Q. 1. How long will it take for me to receive my order?
Q. 2. What is your policy on returns and exchanges?
Q. 3. What if I don't receive my order?
Q. 4. What if my order is incomplete?
Q. 5. What if my order arrives damaged?
Q.6. What if I receive the incorrect merchandise?
Q. 7. Will Jaipur Rugs, ever give out my personal information to third parties?
Q. 8. What if I'm looking for a specific rug from a collection and I can't find it at Jaipur Rugs? Can I make a special request?
Q. 9. How can I track my order?
Q. 10. What if I forget my password?
Q. 11. How do I become a dealer of your rugs?

Q. 1. How long will it take for me to receive my order?
Generally, the orders will arrive to the destination address in 2 to 3 weeks. The amount of time, which it takes for your order to reach its destination, depends on various factors. One factor is your selection of shipping service, as typically the higher the shipping cost, the faster will be the service. During Checkout, we will provide you a list of available shipping services and their corresponding timeframes and prices.
Finally, as the products listed here are handmade and are not stored in warehouses in bulk quantities, there are some events when orders must be specially designed, and this can cause delays in the shipment of an order. In the occasion, your order needs to be custom made, we will contact you by email (within 1 business day after receiving your order) and will notify you of the nature of the delay and the expected delivery time of your order. Always keep in mind that, if you have ordered from multiple collections, you may receive your order in multiple packages and most probably on separate days.

Q. 2. What is your policy on returns and exchanges?
At Jaipur Rugs, we are committed to provide maximum satisfaction to our clients on their purchases. In the event, you are dissatisfied with your order (for any reason), please send us an email at customerservice@jaipurrugsco.com

or call us at +91-141-2398948.

Q. 3. What if I don't receive my order?
Be sure to type the correct mailing address while filling out your order request. We are not responsible for products and items that have not been received due to incorrect address or change of address.
If you have not received your order and would like to track the status, please contact our customer service department at customerservice@jaipurrugsco.com  (please specify your order number, email address and verify the correct mailing address). You can also make us a call at - +91-141-2398948. Our customer service executive will check the order status and inform you as soon as possible.

Q. 4. What if my order is incomplete?
In the event that you believe your order is incomplete or some parts are missing, we request you to contact our customer service department immediately by sending us an email at customerservice@jaipurrugsco.com , specifying your order number. You can also make us a call at - +91-141-2398948 and we will try to resolve the issue as soon as possible.

Q. 5. What if my order arrives damaged?
In the event that all or some parts of your order arrive damaged, we ensure full refund of your money. You can also choose to get a replacement for the damaged items.
You will need to return the damaged merchandise to us at - G-250, Mansarovar Industrial Area, Near Galaxy Cineplex, Mansarovar Jaipur-302 020, Rajasthan (India). We will reimburse you for the shipping cost.

Q. 6. What if I receive the incorrect merchandise?
We take every care to ensure that you get the right product that you have ordered, however, in case you have received a product other than the one that you ordered, we will sent you the correct merchandise at no additional charges.
You will need to return the incorrect merchandise to us at - G-250, Mansarovar Industrial Area, Near Galaxy Cineplex, Mansarovar Jaipur-302 020, Rajasthan (India). We will reimburse you for the shipping cost.

Q. 7. Will Jaipur Rugs, ever give out my personal information to third parties?
At Jaipur Rugs, we respect your privacy and hence will never disclose any personal information to any third party. You can review our Privacy Policy for any further details or information.

Q. 8. What if I'm looking for a specific rug from a collection and I can't find it at Jaipur Rugs? Can I make a special request?
In the case, you are looking for a particular rug and it is not available at Jaipur Rugs, you may submit a special request by sending us an email at customerservice@jaipurrugsco.com . In your mail, please provide as much information as possible about the product or the line of products, which you would like to purchase. These requests will be put forward to the design department and the representatives will explore the possibilities of getting the requested rugs designed.
If the rug you have requested for becomes available at Jaipur Rugs, we will notify you by sending an email, so that you will be the first to know of its availability. While we individually look into each special request, we cannot guarantee that all the requests will lead to the specific rug or rugs being listed on Jaipur Rugs.

Q. 9. How can I track my order?
You can track the status of your orders any time, by making us a call or sending an email.

Q. 10. What if I forget my password?
In case you have forgotten your password, send us an email at customerservice@jaipurrugsco.com , specifying your name, address, phone number and user Id. We will send you the password within 24 hours.

Q. 11. Want to be a dealer of our rugs?
Thank you for showing your interest in being one of our dealers. Please send us an email at customerservice@jaipurrugsco.com  with all your details, and we will get in touch with you within two business days.